Imports
Except for Vae Victis Magazine all of our imported games come with English rules or an English translation of the rules unless otherwise noted.

Shipping Time
Most orders ship within one or two working days. Sometimes it takes a day longer but that is rarely the case. During the Christmas rush it may take up to 3 working days to ship an order. Orders outside the 48 contiguous states take longer.

Travel time from Georgia is usually 2 days to all of the Southeast and most of the Midwest, 3 days to states north of Virginia and west of Arkansas, 4 or 5 days to states west of the Rockies.

Payments
We take MasterCard, Visa, and Discover through a secure server on our website. There is never an extra charge for using a credit card. This is, by far, the fastest and easiest way to pay.

Another option is to find out the shipping by going through part of the ordering process online and then mailing the order with a money order. If part of your order is out of stock by the time the order arrives, we will ship what is in stock with a refund.

Sales Tax
No sales tax is charged unless your order is shipped to an address in Georgia.

Returns
We will accept the return of any item in original condition sent back to us within 10 days of your receiving it. When the item is received by us in undamaged condition the price of the game will be refunded.

If the return is caused by our error we will, of course, also refund the shipping we charged you for that item and the cost of returning the item by cheapest means and will give you a credit of $5 or more depending on the circumstances.

Price Matching
Since 1989 it has been our prices that the competition has been asked to match. We save you money even when you buy from another retailer. Out of desperation some competitors come up with bogus “Low Price Guarantees”. They promise to match our price and do if there is not much difference in price but when there is a big difference in price they often claim that they can’t match our prices because those are “sale” items or “loss-leader items” or “bait-and-switch” items. All our “sale” items are clearly marked and we have never used the kind of “loss-leader’ or “bait-and-switch” routines that at least one of our competitors is so familiar with.

We think prices should be kept as low as possible and that is what we do. If you find someone selling games for less than us (other than the manufacturer or as part of a sale) then we want to know so we can lower our price--not just for you but for everyone. Otherwise, you have a “catch-us-if-you-can” policy.

For example, at the time this is being written (30 Dec ‘02), our price for Keythedral is $59.80 and our price for Kings & Things is $69.80. One of our competitors who claims to guarantee the lowest price sells Keythedral for $99.95 and Kings & Things for $119.90. (They will probably change these prices when they see this but you can be sure there will still be many other examples of the same huge price differences.) This means that if one of their customers asks them to match our price and they don’t weasel out with some nonsense about those games being “loss-leaders,” then one of their customers pays $90 more than the other customer for the same two games. That’s just not fair, and a reputable company doesn't charge one customer $219.90 for the same two games that they sell to another customer for $129.60 just because the first customer doesn’t know about Boulder Games!

Damaged Games
We spend a lot of money on packing materials and packing labor to make sure your games get to you looking just like they did when we shipped them but occasionally some teamster is going to manage to put some dents and dings in an order.

If you receive damaged goods contact us as soon as possible so we can file a claim and send you replacements. If the order is large and the damage extensive our shipper may want to inspect the shipping box and contents. Just to make things simple we sometimes offer to take a few dollars off the price of games that received a minor ding or dent during shipping but will, of course, replace the games if you prefer.

Defective Games
We are responsible for the games we sell you even when the problem is beyond our control. Sometimes the fastest way to replace defective or missing parts is to contact the manufacturer. They are often anxious to impress the people who buy their games with good customer service. But, if you have any problem getting what you need with a minimum of fuss then we will do whatever it takes to make sure you get what you paid for.

Address
Boulder Games
4254 Holley Rd
Lizella GA 31052

Contact Boulder Games
Sometimes we get a day or two behind with e-mail because getting orders shipped as quickly as possible is our main priority, so please be patient. All email is answered within a day or two. Send all questions and comments to: BoulderGames@BoulderGames.com.

The only reason we list a phone number is because it is required by our merchant account provider (for processing credit cards). It is voice mail only and is checked about twice a week. So, please use the following phone number only if you can't send us an e-mail and you don't mind being ignored for several days. Most calls will not be returned. If unable to reach us by e-mail call 478-935-8477.